Warranty information lookup
Common issues
Here are some common issues when looking up warranty information
Serial number not found
Problem: Serial number not recognized in the system.
Solution: Check the serial number again and ensure it is entered correctly. If the product is new, you may need to activate the warranty first.
Warranty information is incorrect
Problem: The information displayed matches your product.
Solution: Contact the support department with the purchase invoice to update the correct information.
Warranty has expired
Problem: The product has exceeded the warranty period.
Solution: Check the extended warranty packages or paid repair services.
Product not activated
Problem: You have not activated the warranty for the product.
Solution: Access the warranty activation page and follow the instructions to activate.